@Lance_Armstrong: This has been a huge shortcoming on Wacom's end for longer than I've used their products, and I've been using them since 2009. Some new drivers have made pens/etc lose most functionality for others, though I've gotten lucky there.

@Ratte: Sounds like a firmware issue. Some devices used to store the firmware themselves but were prone to resetting, requiring everything to be installed again because it was wiped. I think most just let the PC do it, but not all developers are current.