Millcore

Former Staff
In response to blip #102817

@CCoyote: I'm sure people who are smarter than both of us have ran numbers and figured that, in most cases, kowtowing to that kind of behaviour is financially in the business's interest since the value of a person's money doesn't depend on their behaviour

  • View Responses
    •

    Responses

    Millcore

    Former Staff
    In response to blip #102818

    Also, brand trust or something. Apparently when you do someone well after a mistake they're more likely to give you a good rating than if nothing were to have happened at all. So for brand-trust it's also beneficial

    This shoulda been the other blip

  • View Responses
    •
  • 1